The Delicate Balancing Act Between Frictionless User Experience and Enhanced Security: Cox Communications Customer Case Study
As a leading digital organization, Cox is constantly looking for ways to improve the user experience without sacrificing privacy and security. This session will show how Cox achieved both. Collaborating with PwC and ForgeRock to enable advanced authentication for technicians in the field, Cox made it easier for corporate users to seamlessly access enterprise applications. A dynamic identity and access management platform was the key to engaging customers and improving business processes.